Payment Policy
At The Track Trendz, we prioritize providing a secure and convenient payment process for all our customers. This Payment Policy outlines the payment methods we accept, security measures we use, and other important details to ensure that your transactions are handled smoothly and safely.
By shopping with us, you agree to the terms outlined in this policy. Please review it carefully.
💳 Accepted Payment Method
Currently, we accept PayPal as our only payment method. PayPal is a trusted and secure way to pay online, and we ensure your transaction is processed safely and efficiently.
All transactions are processed in USD (United States Dollar). If you encounter any issues with your PayPal account or have questions about payments, please contact us at support@thetracktrendz.com.
🔒 Payment Security
Your security is our top priority, and we use industry-standard security measures to protect your financial information. Here’s how we safeguard your transactions:
PCI-DSS Compliance: All transactions made through PayPal are processed via PCI-compliant payment gateways.
SSL Encryption: We use SSL encryption to protect your payment details during transmission.
Third-Party Provider: Your payment details are securely handled by PayPal, and we never store sensitive payment information on our servers.
Fraud Prevention: We actively monitor for suspicious activities to ensure the safety of your transactions.
These measures ensure that your payment details are always secure and that you can shop with confidence.
📬 Billing Information
To complete your purchase, PayPal will request the following information:
Full name
Billing address
PayPal account details (email, payment method)
It is important to provide accurate and up-to-date information when checking out. If the billing information is incorrect or incomplete, your order may be delayed or canceled. For first-time buyers or high-value transactions, we may request additional verification before processing your order.
✅ Authorization and Payment Verification
Once your order is placed, PayPal will authorize your payment for the total purchase amount. You may see a pending charge on your account, but no funds will be deducted until the order is processed.
Once the payment is authorized, your order will be processed and shipped. If the payment fails or is declined, you’ll be notified by email and the order will not be processed until the issue is resolved.
❌ Cancellations & Refunds
You can cancel your order before it ships. If you choose to cancel, we will refund the total purchase amount to your PayPal account. Refunds may take up to 10 business days to reflect in your account, depending on PayPal’s processing times.
Once your order has shipped, cancellations are no longer possible. For any post-shipment concerns, please refer to our Refund & Return Policy for instructions.
💳 Failed Transactions
If your payment fails during checkout, please check the following:
Ensure sufficient funds are available in your PayPal account.
Confirm that your PayPal account is linked to a valid payment method.
Double-check the billing details provided in your PayPal account.
If you continue to experience issues, try using a different PayPal account or reach out to PayPal customer support. If you need further assistance, feel free to contact us at support@thetracktrendz.com.
🛡️ Fraud Prevention
To protect our customers and our business, all transactions are monitored for suspicious activity. If any irregularities are detected, your order may be placed on hold for further verification. We may contact you for additional information to verify the payment.
If verification cannot be completed, the order may be canceled, and a full refund will be issued. This is to protect both your information and the integrity of the transaction process.
🔄 Order Modifications After Payment
Once your payment is processed and your order is confirmed, we cannot modify or cancel the order. If you need to make any changes, please contact us within 24 hours of placing your order, and we will do our best to accommodate the request. After this period, the order will proceed to production, and changes will no longer be possible.
🤝 Need Assistance?
If you have any questions or issues related to your payment, we’re here to help. Please contact us at:
📧 Email: support@thetracktrendz.com
🕒 Support Hours: Monday to Friday, 10 AM – 6 PM EST
Thank you for shopping with The Track Trendz. We appreciate your trust and strive to provide a safe, seamless, and secure shopping experience for all our customers.
Contact Information
Business Name: The Track Trendz
Working Hours: 09:00 AM to 05:00 PM (GMT-5)
(Monday to Friday)
Business Email: support@thetracktrendz.com
Business Phone : +1 (913) 585-5938
